Warranty Policy
Lifetime Warranty:
At The Princess Picks, we are committed to providing exceptional quality and longevity for your jewelry. That's why we proudly offer a Lifetime Warranty on the plating of all our anti-tarnish Jewelry. This ensures that your jewelry remains as beautiful and radiant as the day you first wore it, allowing you to cherish and enjoy it for years to come. Whether it’s a treasured gift or a personal indulgence, you can wear your jewelry with confidence, knowing that our warranty protects its finish and keeps it looking stunning no matter the occasion!
Claim Process:
- Take a clear photo of the tarnished item.
- Send an email to hello@theprincesspicks.com, including your invoice or order number, photo of the item, and the warranty card.
- Once our team verifies your claim, we will issue a pink slip for the return. Download the slip and include it when shipping the product back to us.
- Self-ship the product to our official address and share the courier tracking details with the AWB number.
- After we receive the product, you'll be issued store credit according to the terms below, valid for 6 months from the date of issue.
Credit Terms:
- 0-6 months: 50% of the invoice value
- 6-12 months: 20% of the invoice value
- After 12 months: 10% of the invoice value
Exclusions from Warranty:
- Damage or breakage due to normal wear and tear
- Third-party resizing or alterations
- Damage to zirconia crystals caused by mishandling
- Loss of crystals or stones from the jewelry
- Free gifts received with the main product are not covered under this warranty.